IT Support Specialist

3 days ago

Cairns, Queensland, Australia beBeeCyber Full time $60,000 - $80,000
Helpdesk Engineer Job Description

As a Helpdesk Engineer, you will be an integral part of our team responsible for providing quality, efficient, and integrity-driven support to our clients.

Key responsibilities include addressing and resolving escalated helpdesk tickets, providing advanced remote troubleshooting assistance, offering remote hardware maintenance and support, managing and recording all work through the Ticketing System, and reviewing RMM dashboard and applying remediation actions.

To excel in this role, you must possess strong problem-solving skills, an advanced understanding of support tools and techniques used in MSPs, as well as advanced diagnosis skills and critical thinking for technical issues.

  • English as your first language is essential.
  • Ability to take constructive criticism professionally is required.
Requirements

The following requirements are crucial for success in this position:

  • Strong problem-solving skills.
  • Advanced understanding of support tools and techniques used in MSPs.
  • Advanced diagnosis skills and critical thinking for technical issues.
  • Advanced experience with Microsoft 365.

Additional requirements include familiarity with ticketing, RMM, and PSA software, proficiency in remote support tools, client experience certifications (e.g., Helpdesk Habits), and background in IT support or with a Managed Service Provider (MSP).

This role offers a unique opportunity to join a leading Managed IT Service provider dedicated to securing, scaling, and supporting Small to Medium businesses' IT infrastructure and Cloud with a strong emphasis on cyber security.

What We Offer
  • Secure, Scalable and Reliable IT Support for Networks and Cloud.
  • Bespoke Cloud Migration and Support Services.
  • Focused IT solutions for the Small to Medium business market.

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