Venue Operations Manager
2 days ago
The Ettamogah Hotel, part of the Endeavour Group, is seeking a skilled and passionate Assistant Venue Manager to join their team in Kellyville Ridge. This exciting opportunity offers a competitive salary package and a chance to develop your leadership skills in a dynamic and fast-paced environment.
About the RoleAs an Assistant Venue Manager, you will be responsible for leading a high-performing team to deliver exceptional customer experiences and achieve business targets. Your primary focus will be on managing the day-to-day operations of the venue, including opening and closing procedures, back-of-house administration, recruiting and training staff, rostering, and providing excellent guest service.
You will also have the opportunity to bring your creativity and passion for good food and drink to the table, developing initiatives to grow the business and improve customer satisfaction.
Key Responsibilities- Lead and develop a large, multi-skilled team to deliver exceptional customer experiences
- Manage the day-to-day operations of the venue, including opening and closing procedures, back-of-house administration, and staff management
- Develop and implement initiatives to grow the business and improve customer satisfaction
- Work closely with the Venue Manager to achieve business targets and ensure operational efficiency
To succeed in this role, you will need:
- Hospitality or retail leadership experience, ideally with a strong background in food, bars, and gaming
- Excellent leadership and coaching skills, with the ability to motivate and develop a high-performing team
- Operational experience in achieving financial and business targets
- Highly developed customer service skills, with a focus on delivering exceptional guest experiences
- Current industry RSA and RCG qualifications
In addition to a competitive salary and benefits package, we offer:
- A comprehensive training program to support your development and growth
- A dynamic and supportive work environment, with opportunities to collaborate with a talented team
- Exclusive discounts and benefits, including an ALH discount card and access to our wellbeing support program
- A career path that offers opportunities for advancement and professional growth within the Endeavour Group network
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