IT Operations Support Specialist

7 days ago

Sydney, New South Wales, Australia Australian Payments Plus Full time

Job Summary

Australian Payments Plus is seeking a skilled IT Operations Support Specialist to join our 24/7 IT operations team. As a key member of our team, you will be responsible for monitoring mission-critical systems, responding to alerts, and providing comprehensive level 1 customer support.

Key Responsibilities

  • Monitor and analyze system performance, identifying potential issues and taking proactive measures to prevent downtime.
  • Provide timely and effective support to customers and internal stakeholders, ensuring high levels of satisfaction and service quality.
  • Collaborate with technology partners, support teams, and business stakeholders to resolve complex technical issues and improve overall system performance.
  • Participate in a continuous shift roster, including provision of cover for team members taking annual or personal leave.

Requirements

  • Experience in a similar role in a continuous shift IT operations environment (24x7x365).
  • Familiarity with Unix, PL/SQL, Java, Jboss application server.
  • Understanding of cloud technology e.g. AWS, web services, Apigee API.
  • Experience with the usage and configuration of monitoring tools (e.g. Splunk, Dynatrace).
  • Experience with ITSM tools (e.g. ServiceNow, Jira, Confluence).
  • Knowledge of payments processing environments is desirable (e.g. Connex switch, tokenisation, EMV 3DS, NPP).

What We Offer

Australian Payments Plus offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to fostering a culture of innovation, collaboration, and excellence.

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