Dynamic Incident Response Leader

2 weeks ago

Sydney, New South Wales, Australia Dynatrace Full time

We are seeking an experienced Incident Commander to lead our incident management team in ensuring best-in-class reliability and shaping incident response for our customers.

Key Responsibilities:

  • Incident Coordination: Manage high-severity incidents, leading temporary response teams to ensure timely resolution and minimal business impact.
  • Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize and mitigate incidents, ensuring the right experts are engaged.
  • Communications: Ensure all personnel know their roles during incidents. Keep teams aligned and ensure regular updates to customers and internal stakeholders.

Requirements:

  • A strong technical background with the ability to understand complex systems and troubleshoot issues.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
  • Experience with postmortem processes and continuous improvement methodologies.
  • Able to work in a fast-paced, dynamic environment and manage multiple priorities.

About Dynatrace:

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally.
  • Working with the latest technologies and at the forefront of innovation in tech on scale.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

What We Offer:

  • An estimated salary range of $120,000 - $180,000 per year, depending on experience and qualifications.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.

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