Customer Portfolio Manager

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

**Your Key to Success**

We are on a mission to make even the toughest of rental portfolios easier to manage. Our cloud-based software has achieved significant success, amassing 53% of the market share in Australia and New Zealand.

Our platform assists the real estate industry with:

- Processing over $1 billion every month
- Facilitating over 4.1 million conversations
- Coordinating over 1.1 million inspections every year.

Key Responsibilities

  • Build trusted business relationships with new and existing customers
  • Maintain and exceed targets for utilisation, retention, engagement and upsell
  • Manage customer conversations regarding training opportunities, acquisitions, escalations and general business consultancy
  • Identify upsell opportunities for customers and promote value in investing further in our platform
  • Support clients by promoting relevant training sessions/programs
  • Collate data and share regularly with peers and leadership team to advocate for the customer
  • Maintain portfolio of customers through Salesforce and assist with special projects associated with retention, utilisation and adoption of specific features

Requirements

  • Client-Centric: Putting the client at the centre of everything you do
  • Communication Expert: Building genuine relationships with clients and conveying complex information effectively
  • Proactive and Self-Motivated: Identifying opportunities for improvement and growth
  • Problem-Solver: Finding creative solutions that benefit both clients and the company
  • Organised and Efficient: Managing multiple client relationships simultaneously and handling clients' requests promptly and professionally

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