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APS4 Help Desk Specialist
2 months ago
We are seeking an APS4 Help Desk Operator to join our team in Canberra. This role presents an exceptional opportunity to be part of a significant project that will have a substantial impact on the Australian community.
Key Responsibilities- Provide phone support and advice to remote mobile polling teams delivering voting services in the field.
- Accurately record information in various IT systems to support the identification and tracking of issues and trends.
- Make and communicate decisions within defined boundaries using training and instructions provided.
- Take ownership and manage issues through to resolution when appropriate.
- Work collaboratively with others to maintain stakeholder relationships.
- Communicate effectively and sensitively with a diverse range of people.
- Work under pressure in a highly agile and fast-paced operational environment.
- Solve problems while following guidelines and identify and escalate complex issues as required.
- Demonstrate resilience and calm when dealing with complaints or challenging situations.
- Proven ability to communicate effectively and sensitively with a diverse range of people.
- Ability to work under pressure in a highly agile and fast-paced operational environment.
- Problem-solving skills while following guidelines.
- Resilience when dealing with complaints or challenging situations.
- Knowledge and experience in successfully completing allocated tasks and delivering quality results.
- Sound computer skills and an ability to quickly learn new technology.
- Professional demeanour with a high level of integrity.
- Knowledge of Microsoft office products or ability to quickly gain knowledge of them.
- Experience working in a call centre environment (desirable).
This is an exciting opportunity to join a large Federal Government organisation based in Canberra. The organisation prides itself on its commitment to service design and human-centred outcomes. They offer long-term positions with opportunities for growth and development. Working here, you will be part of a high-performing team and have the chance to contribute to a large-scale project that will significantly impact the Australian community.
We are committed to providing a safe and inclusive work environment for all employees. We encourage applications from Aboriginal and Torres Strait Islander Peoples.
