Policy Specialist

2 weeks ago

Canberra, ACT, Australia First People Recruitment Solutions Full time

About the Role

We are seeking a highly skilled Policy Specialist to join our team at First People Recruitment Solutions. As a key member of our team, you will be responsible for providing quality information to external stakeholders in response to phone and email enquiries.

Key Responsibilities

  • Refer complex enquiries to relevant regulatory areas within the Department
  • Use enquiry management technology to manage and log enquiries
  • Assist in identification of hot issues
  • Chair and minute team meetings
  • Contribute to team process improvement projects
  • Attend various meetings with team managers to gain a broader understanding of the work of the Department
  • Contribute to team goals and broader organisational objectives by undertaking other tasks as required

Requirements

  • Experience helping others to find solutions, often to complex issues
  • An interest in solving problems and hunting out solutions
  • Benefits from working collaboratively
  • A keen eye for detail and getting the job done right
  • Motivation to always be learning new things
  • Resilience when helping people
  • Good self-care practices
  • Positive contributions to a team

Desirable

  • Science, medical or regulatory expertise or knowledge
  • Call centre experience

What's on Offer

The successful candidate will be offered an APS4 equivalent hourly rate contract. This position is based in Fairbairn, ACT and is open to Australian citizens. A current Police Check is preferred, or willingness to obtain.

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