Policy Specialist

3 weeks ago

Canberra, ACT, Australia First People Recruitment Solutions Full time
About the Role

We are seeking a highly skilled Policy Specialist to join our team at First People Recruitment Solutions. As a Policy Specialist, you will play a critical role in providing quality information to external stakeholders and referring complex enquiries to relevant regulatory areas within the Department.

Key Responsibilities:

  • Provide high-quality information to external stakeholders in response to phone and email enquiries
  • Refer complex enquiries to relevant regulatory areas within the Department
  • Use enquiry management technology to manage and log enquiries
  • Assist in identifying hot issues
  • Chair and minute team meetings
  • Contribute to team process improvement projects
  • Attend various meetings with team managers to gain a broader understanding of the work of the Department
  • Contribute to team goals and broader organisational objectives by undertaking other tasks as required

Requirements:

  • Experience helping others to find solutions, often to complex issues
  • An interest in solving problems and hunting out solutions
  • Benefits from working collaboratively
  • A keen eye for detail and getting the job done right
  • Motivation to always be learning new things
  • Resilience when helping people
  • Good self-care practices
  • Positive contributions to a team

Desirable:

  • Science, medical or regulatory expertise or knowledge
  • Call centre experience

What's on Offer:

  • An APS4 equivalent hourly rate contract
  • A notional 12-month contract with a possible extension
  • Based in Fairbairn, ACT

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