Policy Specialist
4 weeks ago
We are seeking a highly skilled Policy Specialist to join our team at First People Recruitment Solutions. As a Policy Specialist, you will play a critical role in providing quality information to external stakeholders and referring complex enquiries to relevant regulatory areas within the Department.
Key Responsibilities:
- Provide high-quality information to external stakeholders in response to phone and email enquiries
- Refer complex enquiries to relevant regulatory areas within the Department
- Use enquiry management technology to manage and log enquiries
- Assist in identifying hot issues
- Chair and minute team meetings
- Contribute to team process improvement projects
- Attend various meetings with team managers to gain a broader understanding of the work of the Department
- Contribute to team goals and broader organisational objectives by undertaking other tasks as required
Requirements:
- Experience helping others to find solutions, often to complex issues
- An interest in solving problems and hunting out solutions
- Benefits from working collaboratively
- A keen eye for detail and getting the job done right
- Motivation to always be learning new things
- Resilience when helping people
- Good self-care practices
- Positive contributions to a team
Desirable:
- Science, medical or regulatory expertise or knowledge
- Call centre experience
What's on Offer:
- An APS4 equivalent hourly rate contract
- A notional 12-month contract with a possible extension
- Based in Fairbairn, ACT
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