Head of Account Growth

3 weeks ago

Sydney, New South Wales, Australia Pivot Software Full time

About the Opportunity

Pivot Software is seeking a seasoned professional to lead our Account Management teams, driving revenue growth and customer relationship nurturing. Reporting directly to the Chief Customer Officer, you will play a pivotal role in refining our go-to-market strategy, ensuring customer satisfaction and retention.

Key Responsibilities:

  • Develop and execute a market-leading account management strategy to drive revenue growth and customer satisfaction.
  • Drive upsell and cross-sell opportunities using data-driven insights to exceed targets.
  • Build strong, trusted relationships with key accounts, championing a customer-centric approach to deliver exceptional value.
  • Lead, mentor, and develop a high-performing Account Management team, managing budgets, forecasts, and sales metrics.
  • Drive strategic planning, forecasting, and customer success strategies to deliver business results.

Requirements:

  • Proven leadership experience (8+ years) in Account Management/Customer Success, with a strong history of closing large, complex sales and over-delivering revenue targets.
  • Success in customer-facing roles, ideally within SaaS or HR industries, with expertise in strategic planning, forecasting, and customer success strategies.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with key stakeholders.

Pivot Software is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. We are committed to maintaining the highest standards of data privacy and security, and this role requires a strong awareness of these principles.

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