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NDIS Community Outreach Coordinator
3 weeks ago
Key Role Summary:
We are seeking an enthusiastic and driven Community Engagement and Growth Specialist to play a pivotal role in enhancing participant growth, deepening community partnerships, and ensuring an exceptional onboarding experience.
This strategic and engaging role will allow you to utilise and expand your professional network, directly influencing our continued success and positive impact on participants' lives.
Responsibilities:- Develop and nurture meaningful relationships with key stakeholders, including Support Coordinators, Plan Managers, Local Area Coordinators (LACs), hospitals, allied health professionals, social workers, and community groups.
- Represent and promote our organisation at events, networking functions, and community meetings, building our brand and referral pipeline.
- Lead participant engagement meetings, ensuring clear communication and tailored support.
- Oversee and streamline the participant intake process from initial contact to service commencement, ensuring a positive and welcoming experience.
- Identify and cultivate new growth opportunities and referral sources.
- Keep accurate records of referrals, activities, and engagements in our CRM system.
- Collaborate effectively with our Service Manager and Director to meet and exceed monthly growth objectives and Key Performance Indicators (KPIs).
- Assist with additional responsibilities and ad hoc tasks as needed by management, contributing to the team's broader operational goals.
- Conduct interviews for prospective support workers, complete thorough reference checks, and hand over successful candidate details to the HR Manager for onboarding.
- Minimum of 2 years' experience in engagement, business development, support coordination, or intake coordination, ideally within the disability sector.
- Outstanding interpersonal and communication skills that build trust and strong professional relationships.
- Proven ability to leverage your existing professional network to facilitate participant growth and referrals.
- Strategic mindset, proactive attitude, and passion for achieving measurable growth.
- Exceptional organisational skills, detail-oriented with the ability to multitask effectively.
- Genuine dedication to person-centred care principles and continuous improvement.
- Competency with CRM systems, data management, and documentation.
- A genuinely supportive, inclusive culture where your voice and contributions are valued.
- Collaborative team environment featuring regular check-ins and robust professional development opportunities.
- Opportunities for professional advancement in a rapidly growing organisation.
- We provide a company car, fuel card, laptop, mobile phone, marketing materials, administrative assistance, and overall support to help you succeed in your role.
Apply Now If you are passionate about building strong community connections and empowering people with disabilities, we encourage you to submit your application. In your submission, please share your vision for contributing to our growth and success.
