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Patient Liaison Specialist

3 weeks ago

Melbourne, Victoria, Australia beBee Careers Full time
Key Responsibilities
  • Patient Check-In, Registration, and Check Out: Welcome patients and visitors, verify patient identity, and manage scheduling, cancellations, and rescheduling of appointments.
  • Communication and Coordination: Serve as a liaison between patients, providers, technologists, and clinical staff, ensuring seamless communication and efficient workflow.
  • Customer Service Excellence: Address patient concerns or complaints with empathy and professionalism, encouraging patient feedback and fostering a positive clinical experience.