Senior Business Forecasting Specialist
3 weeks ago
We're seeking a Senior Business Forecasting Specialist to join our Member Services team at Australian Retirement Trust. As a key member of our team, you'll be responsible for providing critical forecasting insights to drive business decisions and optimize performance.
The ideal candidate will have significant experience in workforce planning and management methodologies in a contact centre environment, with a strong analytical capability and excellent communication skills. You'll work closely with stakeholders to develop and maintain effective forecasting models, provide impact analysis, and ensure mitigation strategies are in place to meet Service Level Agreements (SLAs).
Key responsibilities include managing and developing forecasts for all Member Services contact centre channels, reviewing and maintaining historical data feeds, and investigating and recommending efficient reporting methods. You'll also collaborate with project teams and transition managers to provide workforce management impact analysis and support the adoption of workforce management methodologies and best practices.
What You'll Get Out of This Opportunity- A competitive salary of $85,000 - $110,000 per annum, depending on your experience
- A 6-month max-term/secondment opportunity with potential for extension
- A collaborative and inclusive work environment with opportunities for professional growth and development
Australian Retirement Trust is a leading provider of retirement savings solutions, serving over 2.3 million members with approximately $300 billion in assets under management. Our mission is to empower our members to achieve their financial goals and face the future with confidence. We value diverse thinking, cultures, perspectives, backgrounds, and abilities, and we're committed to creating an inclusive workplace where everyone feels valued and heard.
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