Service Delivery Team Leader

7 days ago

Adelaide, South Australia beBeeCareer Full time $82,238 - $115,548

About the Role

We are seeking a skilled professional to provide oversight and support to service delivery teams.

  • The successful candidate will ensure efficient service delivery that meets client, NDIS, and organisational requirements.
  • They will provide management oversight to their team, including rostering, timesheet approvals, supervision, coaching, and role modelling behaviours that foster a positive team culture.
  • The Coordinator will provide direct support on shift to clients as needed, ensuring continuity of care and best practice client support.
  • They will participate in the on-call schedule to address client escalations outside of regular hours.
  • The Coordinator will coordinate with internal and external stakeholders to ensure client care is provided to a high standard.

About You

You will be a true advocate, working alongside your team to achieve the best outcomes for our clients, our pathway, and our stakeholders. You must be engaging, approachable, resilient, and able to work with a variety of people, building effective relationships with our people, clients, and their guardians.

Key Requirements

  • An undergraduate qualification is desirable, particularly in Human Services.
  • The successful candidate will have significant (3-5 years) previous experience in working with vulnerable and at-risk clients with disability and complex needs.
  • Strong written and verbal communication skills and high-level computer literacy and administration skills are essential.

Benefits

Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself.

  • A competitive salary.
  • Salary Packaging.
  • A corporate health plan with BUPA offering discounted health insurance.
  • An Employee Assistance Program.

Contact Us

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