Service Delivery Team Leader

Service Delivery Team Leader (Western and Southern Area)

Care & Connects was founded with the primary goal of enhancing the lives of individuals with disabilities through genuine care and connection. Our core philosophy is to prioritise the unique needs and preferences of each participant through actively listening, building on their strengths, and ensuring that our support reflects a person-centered approach.

Care & Connects is an innovative NDIS provider dedicated to delivering the highest quality support to our participants. To assist with this, we have a dedicated Psychosocial Disability program led by experienced Mental Health professionals, delivering Supported Independent Living (SIL) and Community Participation (CP) supports across the Adelaide Region.

What we can offer

• Competitive Remuneration
• The opportunity to be a part of a vibrant & multicultural team that fosters an inclusive and positive workplace environment
• Opportunities for career progression to foster growth and develop our team
• Learning and Development opportunities to enhance your skills and knowledge in the sector and the role

About you

We are looking for an experienced Team Leader with a strong understanding of the NDIS framework, and its principles. As a Team Leader, you will provide leadership and support on a day-to-day basis to the support workers who provide care to our participants in their Supported Independent Living arrangement. This position is ideal for a professional who is passionate about making a difference and has the expertise to lead a dedicated team in delivering exceptional support services.

Qualifications

• Certificate IV in Disability or Equivalent
• Medication Administration Accreditation
• NDIS & WWC Check
• First Aid and CPR
• CPI/MAPA/Mental Health First Aid is desirable
• Any additional trainings

Selection Criteria

• Experience of minimum 1 year as a Team Leader
• Demonstrated proficient written, verbal, and interpersonal communication skills
• Demonstrated ability to work with minimal supervision, and collaboratively as a member of a multidisciplinary team
• Ability to effectively prioritise and organise own work / caseload
• Ability to work with any complex need's client
• The role requires you to work from the client location 4 days & 1 day at our office premises

Your tasks

• Overseeing the daily operations of the SIL house & Community residents
• Working with a range of complex participants, including those with severe and persistent mental conditions, and/or multiple diagnoses
• Monitoring and mentoring the support workers to maintain workplace health and safety checks, general operations, and cleanliness of the property
• Providing exceptional & consistent service to participants/residents in the SIL house & Community
• Leading the team through routine supervision and conducting ongoing team-briefing/preparation meetings regarding different levels of personal care, transport service, community, and domestic duties
• Implementing positive behavior support plans and coaching support workers in implementing the same
• Regular overseeing of restricted practice audit tools and medication practices
• Ensuring that all support workers are trained and up to date with relevant procedures and regulations
• Proactively identifying and conducting risk assessments, timely response and providing decision-makers with information of the same to avoid risks that will adversely affect safety and well-being of the SIL residents
• Ongoing supervision and training of support workers on administrative tasks related to daily reporting procedures, documentation, and incident management
• Investigating client and/or clinical issues and problem-solve to achieve realistic and practicable solutions
• Participating in regular team meetings, client briefings and professional development activities as required by Care & Connects
• Manage Reporting Folder which includes generation, updating and maintenance of reporting
• Special focus on reporting to Management which could be Weekly, Fortnightly or as required depending on participant or service agreement
• Being available for on-call duty on a rotational basis/after hours or as required by Care & Connects

How to Apply

Please include a cover letter with your application explaining how you meet the above selection criteria.

Only shortlisted candidates will be contacted.

Salary match Number of applicants Skills match

Questions for Applicants

• Please provide a brief summary of your experience as a Team Leader
• Are you available to work Monday to Friday 9am to 5pm and provide after-hours on-call support?

Note: This description reflects the information available at the time of posting.

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