
Service Delivery Team Leader
4 days ago
Care & Connects was founded with the primary goal of enhancing the lives of individuals with disabilities through genuine care and connection. Our core philosophy is to prioritise the unique needs and preferences of each participant through actively listening, building on their strengths, and ensuring that our support reflects a person-centered approach.
Care & Connects is an innovative NDIS provider dedicated to delivering the highest quality support to our participants. To assist with this, we have a dedicated Psychosocial Disability program led by experienced Mental Health professionals, delivering Supported Independent Living (SIL) and Community Participation (CP) supports across the Adelaide Region.
What we can offer- Competitive Remuneration
- The opportunity to be a part of a vibrant & multicultural team that fosters an inclusive and positive workplace environment
- Opportunities for career progression to foster growth and develop our team
- Learning and Development opportunities to enhance your skills and knowledge in the sector and the role
We are looking for an experienced Team Leader with a strong understanding of the NDIS framework, and its principles. As a Team Leader, you will provide leadership and support on a day-to-day basis to the support workers who provide care to our participants in their Supported Independent Living arrangement. This position is ideal for a professional who is passionate about making a difference and has the expertise to lead a dedicated team in delivering exceptional support services.
Qualifications- Certificate IV in Disability or Equivalent
- Medication Administration Accreditation
- NDIS & WWC Check
- First Aid and CPR
- CPI/MAPA/Mental Health First Aid is desirable
- Any additional trainings
- Experience of minimum 1 year as a Team Leader
- Demonstrated proficient written, verbal, and interpersonal communication skills
- Demonstrated ability to work with minimal supervision, and collaboratively as a member of a multidisciplinary team
- Ability to effectively prioritise and organise own work / caseload
- Ability to work with any complex need's client
- The role requires you to work from the client location 4 days & 1 day at our office premises
- Overseeing the daily operations of the SIL house & Community residents
- Working with a range of complex participants, including those with severe and persistent mental conditions, and/or multiple diagnoses
- Monitoring and mentoring the support workers to maintain workplace health and safety checks, general operations, and cleanliness of the property
- Providing exceptional & consistent service to participants/residents in the SIL house & Community
- Leading the team through routine supervision and conducting ongoing team-briefing/preparation meetings regarding different levels of personal care, transport service, community, and domestic duties
- Implementing positive behavior support plans and coaching support workers in implementing the same
- Regular overseeing of restricted practice audit tools and medication practices
- Ensuring that all support workers are trained and up to date with relevant procedures and regulations
- Proactively identifying and conducting risk assessments, timely response and providing decision-makers with information of the same to avoid risks that will adversely affect safety and well-being of the SIL residents
- Ongoing supervision and training of support workers on administrative tasks related to daily reporting procedures, documentation, and incident management
- Investigating client and/or clinical issues and problem-solve to achieve realistic and practicable solutions
- Participating in regular team meetings, client briefings and professional development activities as required by Care & Connects
- Manage Reporting Folder which includes generation, updating and maintenance of reporting
- Special focus on reporting to Management which could be Weekly, Fortnightly or as required depending on participant or service agreement
- Being available for on-call duty on a rotational basis/after hours or as required by Care & Connects
Please include a cover letter with your application explaining how you meet the above selection criteria.
Only shortlisted candidates will be contacted.
Salary match Number of applicants Skills match
Questions for Applicants- Please provide a brief summary of your experience as a Team Leader
- Are you available to work Monday to Friday 9am to 5pm and provide after-hours on-call support?
Note: This description reflects the information available at the time of posting.
#J-18808-Ljbffr
-
Adelaide, South Australia West Region Delivery Team Full timeMultiple infrastructure projects - Western Suburbs- 10 year program of works- Full time opportunities- High level of internal progression**The Opportunity**Abergeldie Complex Infrastructure and Fulton Hogan are jointly recruiting for the West Region Delivery Team on the Sydney Water Partnering for Success program.We have an exciting vacancy for experienced...
-
Adelaide, South Australia West Region Delivery Team Full timeMultiple infrastructure projects - Western Suburbs- 10 year program of works- Casual positions with the possibility of full time permanent opportunities- High level of internal progression**The Opportunity**Abergeldie Complex Infrastructure and Fulton Hogan are jointly recruiting for the West Region Delivery Team on the Sydney Water Partnering for Success...
-
Service Delivery Team Leader
4 days ago
Adelaide, South Australia Care and Connects Pty Ltd Full timeService Delivery Team Leader (Western and Southern Area) Care & Connects was founded with the primary goal of enhancing the lives of individuals with disabilities through genuine care and connection. Our core philosophy is to prioritise the unique needs and preferences of each participant through actively listening, building on their strengths, and...
-
Service Delivery Team Leader
6 days ago
Adelaide, South Australia beBeeLeadership Full time $85,000 - $110,000Job Title: Team Lead for Service Excellence\Our team plays a vital role in maintaining the cleanliness and hygiene of stores, enabling customers to have an exceptional shopping experience.\As a Team Lead, you will oversee a team of 10-40 members responsible for delivering trolley collection and cleaning services. You will develop leadership skills by...
-
Service Delivery Leader
4 days ago
Adelaide, South Australia beBeeCustomer Full time $70,500 - $89,500As a leader of customer-facing teams, you will be responsible for delivering exceptional service at the initial point of contact for people inquiring about community services.You will support your team to ensure seamless, empathetic and informed customer interactions that empower and reassure those seeking assistance. Your day-to-day tasks will include...
-
Service Delivery Team Leader
5 days ago
Adelaide, South Australia beBeeCareer Full time $82,238 - $115,548About the RoleWe are seeking a skilled professional to provide oversight and support to service delivery teams.The successful candidate will ensure efficient service delivery that meets client, NDIS, and organisational requirements.They will provide management oversight to their team, including rostering, timesheet approvals, supervision, coaching, and role...
-
Service/Utility Locators
7 days ago
Adelaide, South Australia West Region Delivery Team Full timeTier 1 Construction & Water Utilities contractor- 10 year program - Design, construction, maintenance and facility management services- Major capital works and maintenance programs in Sydney west Prospect Construction Office**The Opportunity**Fantastic opportunity for Service Locators to be part of the West Region Delivery Team, working on critical...
-
Service Delivery Team Leader
3 days ago
Adelaide, South Australia beBeeLeadership Full time $85,000 - $110,000Job OverviewCare & Connects is an innovative NDIS provider dedicated to delivering exceptional support services. As a Service Delivery Team Leader, you will lead a team in delivering high-quality care and support to participants.About the RoleProvide leadership and guidance to support workers on a day-to-day basisOversee daily operations of SIL houses and...
-
Field Team Leader
7 days ago
Adelaide, South Australia Service Stream Full timePrimary LocationRegency Park, SAJob Description SummaryAn exciting opportunity has arisen for a Field Team Leader to join Service Stream based in our Regency Park officeAbout the RoleService Stream Telecommunications division are currently seeking a Field Team Leader to join our growing company.Nature of position: Permanent, Full TimeLocation: Adelaide...
-
Team Leader Ambulance Services
1 week ago
Adelaide, South Australia Royal Flying Doctor Service of Australia Full time $90,000 - $120,000 per yearAbout the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and...