Strategic Operations Expert

3 weeks ago


Sydney, New South Wales, Australia Travel Trade Recruitment Full time

Director of Operations Job Description

A global leader in travel services is seeking a highly skilled Strategic Operations Expert to oversee and drive performance. The ideal candidate will be an experienced executive capable of leading large, cross-functional teams and ensuring high-quality, timely responses to client needs.

Key Responsibilities

* Operational Leadership: Oversee operational performance and be the primary escalation point for complex issues, including unexpected disruptions and delays.

* Client Relations: Build and maintain client relationships, with a strong customer-first focus; serve as the main escalation contact for client inquiries.

* Strategic Initiative Management: Align operational strategies with business needs, monitoring and optimizing Key Performance Indicators (KPIs) to ensure consistent, high-quality service.

* Contingency Planning: Lead and execute effective contingency plans for operational disruptions to minimize impact on service delivery.

Requirements

* Experience: Extensive experience in operational leadership within the travel industry.

* Leadership: Proven ability to lead large, geographically dispersed teams and drive performance excellence.

Benefits

A competitive compensation package and opportunities for professional growth within a global organization.


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