
Dedicated Overnight Customer Service Representative
6 days ago
Customer Service Role Overview
We are seeking a highly skilled and customer-focused Dedicated Overnight Customer Service Representative to deliver exceptional guest experiences at our hotels. As a key member of our guest service team, you will be responsible for creating memorable stays for our guests by anticipating their needs and resolving any issues that may arise.
Main Responsibilities:
- Develop strong relationships with guests to understand their preferences and expectations
- Analyze situations to resolve any concerns or issues efficiently and effectively
- Provide accurate information about hotel amenities and services
- Process transactions and manage payments with precision
- Collaborate with the Night Manager to maintain a safe and secure environment for guests
- Support check-in and check-out processes ensuring seamless guest transitions
- Promote hotel services and facilities as a trusted contact for guests
Required Skills and Qualifications:
- Previous experience in customer-facing roles, preferably in hospitality
- Familiarity with property management systems (PMS)
- Proficiency in Microsoft Office applications, particularly Excel
- Excellent communication skills, with bilingual or multilingual language skills advantageous
- Ability to work in a fast-paced environment and prioritize tasks efficiently
- Availability to work overnight shifts on a 7-day rotational basis
- Basic mathematical skills and attention to detail
- Meet the necessary requirements for employment in Australia
Benefits Package:
- Competitive salary and comprehensive benefits package
- Free car parking, full uniform, room discounts, and staff meals
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