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Cloud Support Engineer

2 months ago

Sydney, New South Wales, Australia Amazon (AWS) Full time
About the Role

This is a Cloud Support Associate, Support Engineering position with Amazon (AWS), a leading company in Australia. The role involves working with a rapidly growing team, providing technical solutions to global customers, and collaborating with engineering teams to develop new capabilities.

Key Responsibilities
  • Learn and support groundbreaking technologies
  • Apply advanced troubleshooting techniques to resolve complex customer issues
  • Work on critical customer problems that span multiple AWS services
  • Provide the voice of the customer to internal AWS teams to improve services
  • Drive customer communication during critical events
  • Improve support-related processes and customer technical support experience
Support Areas
  • Big Data
  • Cloud Computing
  • Database
  • Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
  • OS (Linux and/or Windows Servers)
  • Virtualization (VMware, Xen, Hypervisor)
  • Security concepts / best practices
  • Storage and Content Delivery
A Day in the Life

As a Cloud Support Associate, you will be responsible for solving customer cases through various contact channels, applying advanced troubleshooting techniques, and driving customer interactions. You will also have opportunities to coach/mentor new hires, develop and present training, create technical articles or how-to videos, and participate in new hiring and process improvement initiatives.

Requirements
  • Bachelor or Master in Information Management, Information Systems, Information Technology, Computer Science, Computer Engineering, Engineering, or a related field
  • Excellent oral and written communication skills
  • Strong customer focus
  • Strong multi-tasking skills
  • Self-starter with a passion for technology and troubleshooting
Preferred Qualifications
  • Basic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
  • Passionate about customers and new technology
  • Experience working within the software development or Internet industries
  • Experience managing full application stacks from the OS up through custom applications
  • Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)

Amazon (AWS) is an equal opportunity employer and welcomes applications from diverse candidates.