Senior Cloud Support Engineer

2 weeks ago

Sydney, New South Wales, Australia Atlassian Full time
About the Role

We are seeking a highly skilled Senior Cloud Support Engineer to join our team at Atlassian. As a Senior Cloud Support Engineer, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer concerns.

Responsibilities
  • Provide technical support to customers via phone, email, and chat, resolving complex technical issues and escalating as necessary
  • Collaborate with cross-functional teams, including development, product, and sales, to resolve customer concerns and improve product quality
  • Develop and maintain technical documentation, knowledge base articles, and training materials to support customer success
  • Participate in on-call rotations, providing 24/7 support to customers and responding to critical issues
  • Stay up-to-date with product releases, updates, and roadmaps, and communicate changes to customers and internal stakeholders
Requirements
  • 6+ years of experience in technical support, cloud engineering, or a related field
  • Strong technical skills, including cloud computing, networking, and operating systems
  • Excellent communication and problem-solving skills, with the ability to work with customers and internal stakeholders at all levels
  • Ability to work in a fast-paced, dynamic environment, with a focus on customer satisfaction and success
What We Offer

At Atlassian, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, and we welcome applications from candidates of all backgrounds.

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