Claims Examiner
6 days ago
Chubb is a world leader in insurance, with operations in 54 countries and territories. We're seeking a skilled Claims Examiner to join our team in handling Personal Lines claims. As a Claims Examiner, you'll be responsible for investigating, reserving, and adjusting claims in a timely and professional manner.
Your Key Responsibilities:
- Manage a portfolio of Personal Lines claims, analyzing first reports to determine the nature of the loss, coverage, and scope of damage.
- Assess claims in accordance with Chubb's service level and quality requirements, determining coverage, reserving, and making payments as needed.
- Communicate with brokers, claimants, and other stakeholders via phone and written correspondence.
- Document all claim developments on the workstation file and participate in training as required.
- Seek technical assistance for claims exceeding delegated authority and respond to enquiries and escalations from underwriters, brokers, and customers.
- Apply claims policies and procedures, including those related to fraud, salvage, cost containment, and complaints.
- Exercise good judgment in reaching final claim disposition and negotiate compromise settlements as needed.
- Participate in claims meetings with internal and external stakeholders and effectively control the use of outside vendors.
Requirements:
- Tertiary qualification in a relevant field.
- Investigation techniques, written and verbal communication, insurance contracts, legal requirements, damage and loss evaluation, negotiation skills, and litigation procedures.
- Chubb claim philosophy and capable of participating in audits.
We offer a dynamic and agile work environment, flexible working arrangements, education assistance, and a range of benefits to support your career and well-being.
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