Customer Service Representative

3 weeks ago

Docklands, Victoria, Australia Medibank Private Limited Full time

The Opportunity

We are seeking a highly motivated and empathetic individual to join our Overseas Customer Service team at Medibank Private Limited.

This is a hybrid role where you will be working from home and also from the QUT University in Queensland. As a member of the Overseas service team, you will be providing support, advice, and value to our overseas students in relation to their health insurance.

This role is a full-time position working 37.5 hours per week, Monday to Friday. You will work on a rotating roster between 8am to 8pm AEST.

This role is ideal for someone who is looking to further develop their Customer Service skills and build a career at Medibank.

Key Responsibilities

  • Provide a quality service for our valued customers;
  • Service an end-to-end solution for Overseas Student customers;
  • Be a positive contributor to the Overseas Specialist Team, identifying and highlighting opportunities to improve the member and billing agent experience;
  • Occasional presentations to stakeholders and customers (international students / university partner / migration agents);
  • Expectation would be to assist students face-to-face, over the phone, via emails, and over messaging.

About You

We are looking for someone who is great at communicating face-to-face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer's shoes. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You support your colleagues and the team around you to do the best job they can.

Additional Skills and Experience

  • Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable;
  • Self-starter; a drive to pursue own learning and development outcomes and results;
  • Can remain calm and professional while dealing with at times challenging situations;
  • Current working with children check or willing to get one if successful;
  • Multi-lingual desirable (Mandarin/Spanish/Arabic/German/French/Sinhalese/Urdu/Hindi);
  • Passionate customer service and a problem solver;
  • TECH savvy and a can-do attitude.

What We Offer

In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance, and pet insurance.

Medibank is an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

A career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

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