Customer Service Representative
2 weeks ago
Customer Service Representative
JB Hi-Fi is seeking a Customer Service Representative to join our Online Team in a temporary casual capacity for the busy Christmas period.
The role of a Customer Service Agent will primarily involve taking inbound calls, providing support in Live Chat and answering emails from customers who require assistance with a new or existing online orders.
Your responsibilities will include:
- Working collaboratively as part of a team in delivering a positive experience for our online customers
- Effectively resolving customer complaints and queries via phone/email/live chat
- Order management including cancellations, refunds, and replacements
- Liaising with couriers and store staff regarding orders and deliveries
Please note, the Online team operate seven (7) days a week. Therefore, successful applicants will be required to work rotating rosters (including weekends) to meet operational requirements.
About You
If you are a driven and motivated Customer Service extraordinaire who will relish the opportunity to be involved in a fast-paced team environment then we want to talk to you.
Your attributes will include:
- Excellent phone manner, communication skills and computer literate
- Ability to multitask and navigate multiple systems simultaneously
- Someone who is punctual and reliable
- Previous contact centre and Zendesk experience (ideal, but not essential)
To Apply
If you are interested in this opportunity with us, please click apply and upload your CV.
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