Carma Automotive Experience Advisor

1 week ago

Sydney, New South Wales, Australia Carma Full time
Job Overview

We're seeking a highly skilled Customer Service Representative to join our team at Carma, a pioneering digital pre-owned car dealership. As the primary point of contact for customers, you'll play a crucial role in delivering exceptional experiences from initial inquiry to purchase.

About the Role

This is an exciting opportunity for someone who is passionate about cars and providing top-notch customer service. You'll be part of a dynamic team that values collaboration, innovation, and having fun at work.

You'll be responsible for handling customer inquiries across various channels, including phone, email, social media, and chat. Your goal will be to provide accurate information, resolve issues promptly, and exceed customer expectations.

Key Responsibilities
  • Provide exceptional customer service, ensuring timely responses to inquiries and resolving issues efficiently.
  • Maintain up-to-date knowledge of car brands, models, features, and specifications to offer expert advice to customers.
  • Collaborate with the team to identify and address potential issues before they become major problems.
  • Develop strong relationships with customers, fostering trust and loyalty through empathetic communication and proactive problem-solving.
Requirements
  • Experience in customer-facing roles, preferably in the automotive industry or a related field.
  • Excellent communication and interpersonal skills, with the ability to adapt to different personalities and situations.
  • Strong analytical and problem-solving skills, with a focus on finding efficient solutions to complex issues.
  • Able to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
Benefits

We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience. Additionally, you'll enjoy:

  • A supportive and collaborative work environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Access to company-wide social events, team-building activities, and celebrations.
  • A comprehensive benefits package, including health insurance, paid leave, and retirement savings.
About Carma

At Carma, we're committed to creating a culture that values diversity, inclusion, and respect. We believe that everyone deserves a chance to thrive and contribute their best self to our team. If you're passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment, we encourage you to apply.

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