IT Systems Support Professional

1 week ago

Cleveland, Queensland, Australia beBeeOpportunity Full time

Role Overview


About the Role

As a key member of our IT support team, you will play a crucial role in ensuring seamless technology operations across our stores, contact center, and head office.

This part-time position is responsible for providing level 1 and level 2 technical support for hardware, software, VOIP, and networking systems.

You will contribute to IT innovation, system implementation, process improvement, and asset management.


Job Responsibilities
  • Triage and resolve IT support requests via FreshService
  • Troubleshoot hardware, software, VOIP, and network issues
  • Support key systems including Microsoft 365, Azure, Storman Cloud, 8x8, MDM, FreshService, and Jira
  • Manage IT assets from deployment through to secure decommissioning
  • Oversee user onboarding, offboarding, and account management
  • Collaborate with IT & Innovation on upgrades, testing, and rollouts
  • Liaise with vendors for solutions and enhancements
  • Create and maintain user training documentation

Requirements
  • Experience in a multi-site IT support environment
  • Strong troubleshooting skills and customer-first approach
  • Proficiency with Microsoft Office 365 and Azure
  • Knowledge of networking fundamentals, MDM tools, and ITSM platforms
  • Effective written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Certificate IV or Diploma in IT (or related field)
  • Relevant vendor certifications (Microsoft, Ubiquiti, etc.) desirable
  • Experience with VOIP systems and Storman Cloud advantageous

What We Offer
  • Competitive salary + bonuses
  • Flexible working environment and strong team culture
  • Discounted health insurance through Medibank
  • Assure Wellbeing Program – confidential counselling, financial advice, lifestyle coaching, and more
  • Paid Parental Leave – 16 weeks for primary carers, 4 weeks for partners (after 12 months of service)
  • Access to exclusive employee retail discounts

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