Administrative Support Specialist

2 days ago

Albury, Australia beBeeAdministration Full time $38,400 - $62,400
About the Administration Assistant Role

This role offers a unique blend of scheduling, administration, and customer service skills. As an Administration Assistant, you will play a vital part in ensuring the smooth delivery of services to participants. Your day-to-day tasks will be diverse and exciting, requiring you to think on your feet and adapt to changing situations.

Your Key Responsibilities
  • Schedule therapy sessions using Skedulo, ensuring alignment with participant Therapy Plans or Habit Coach Action Plans.
  • Reschedule sessions as needed due to practitioner or participant unavailability.
  • Welcome new participants, explaining our service model and setting clear expectations for collaboration.
  • Complete over-the-phone risk assessments and accurately record identified risks, prioritizing safety for therapists and participants alike.
  • Maintain accurate Service Agreements for participants.
  • Participate in weekly team meetings to share experiences, successes, and challenges.
What We're Looking For
  • Demonstrated experience in scheduling or rostering.
  • 2-3 years' experience in administration with a strong focus on customer service and relationship building.
  • High level of skill in managing client databases and practice administration systems (Sales Force experience is advantageous).
  • A proven track record of delivering exceptional customer service, consistently meeting or exceeding customer needs and expectations.
  • The ability to prioritize tasks effectively, working with a sense of urgency and attention to detail.
  • A collaborative mindset, contributing positively to team success.
  • An approachable problem-solver, willing to take on new challenges and adapt to change.

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