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Front Office Manager
2 weeks ago
We are seeking a highly skilled and experienced Front Office Manager to lead our team in providing exceptional service to our guests.
- Actively resolve guest complaints and challenges
- Lead by example when attending to guest requests; being proactive and resourceful
- Compile and check daily record sheets, guest accounts, receipts, and vouchers using property management software
- Assist the food and beverage department during all day services where required
- Respond to guest reviews on online platforms
- General front office administration duties
- Daily accounting data entry and reconciliation
To be successful in this role, you must have:
- Experience in a similar role within a 4 to 5-star hotel environment
- An approach to guest service that is second to none
- Exceptional customer service skills, communication, presentation, and time management skills
- Previous experience with a property management system preferably Opera or MICROS
- A friendly and outgoing personality
- A willingness to use initiative and strong problem-solving skills
- Strong analytical skills with a high level of computer literacy and accuracy
- Attention to detail and understanding of basic accounting processes
- A strong background knowledge in both Front Office and Reservations
We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.
About the RoleThis is a full-time position requiring a high level of professionalism, attention to detail, and excellent communication skills.
