Senior Payroll Implementation Specialist, Australia
1 day ago
About Rippling
Rippling is a leading unified workforce platform that empowers businesses to manage their HR and IT operations with ease. With its cutting-edge technology, Rippling streamlines various tasks, including payroll, benefits, computers, apps, and more.
Our innovative approach has garnered attention from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks. We have been recognized as one of America's best startup employers by Forbes (#12 out of 500).
We prioritize candidate safety and ensure that official communication is sent only from @rippling.com email addresses.
About The Role
This is an exciting opportunity to join our Global Implementation team and be part of our APAC expansion. As a Senior Payroll Implementation Specialist, you will work closely with customers across various segments to implement and drive the adoption of Rippling's global products. You will leverage your deep domain expertise and partner it with a thorough knowledge of Rippling's global products to deliver exceptional customer experiences.
Your Key Responsibilities:
- Work one-on-one with clients to accurately interpret modern awards or enterprise agreements (EBAs) both during and after implementation.
- Partner with Implementation, Sales, and Support teams to ensure customer needs are being met throughout their customer journey.
- Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements related to Australia compliance laws and best practices.
- Maintain in-product templates for standard Modern Awards configurations.
- Track ongoing updates to Australian labour laws and ensure Rippling's product remain on the cutting edge of those changes, and helping to communicate those changes to customers.
- Support in the development and documentation of processes and best practices in Rippling both for customers and prospects.
What You Will Need:
- 3+ years of hands-on experience in a customer-facing role, ideally at a company in the HCM or Payroll space.
- 3+ years of demonstrated knowledge of Australian labour laws and payroll requirements, particularly modern awards and enterprise agreements.
- Proven track record of success managing multiple projects and stakeholders simultaneously in a fast-paced environment.
- Stellar communication and presentation skills; the ability to simplify complex concepts for any audience.
- A passion for building relationships and a deep commitment to driving an exceptional customer experience.
- Strong project management and organizational skills: high attention to detail with excellent work product, time management, and project execution.
- Excellent client-facing verbal and written communication skills.
- Strong critical thinking skills, a growth mindset and a desire to continuously improve.
About The Team
The Global Implementation team is the newest edition to our Implementation family here at Rippling. The current team has several Implementation Managers located in the US and we're excited to expand into new locations globally. Our current Implementation department includes over 100 team members from various backgrounds across two continents. We often collaborate closely with account executives, engineers, and other stakeholders on a daily basis to continuously improve our products and ensure our clients receive a stellar product and end-to-end Rippling experience.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
#li-hybrid
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