Team Leader

Team Leader - Inclusive Employment Australia (IEA)

Breakthru Charlestown, New South Wales, Australia

About Us

Want to grow your career while helping people find a job they love? At Breakthru, you won't be stuck behind a desk — you'll be out in the community, working side-by-side with clients where it matters most. As part of the Royal Rehab Group, Breakthru is backed by one of Australia's most respected not-for-profits, with over 125 years of experience delivering life-changing disability and rehabilitation services.

About The Role

Breakthru has been selected by the Department of Social Services to deliver the new Inclusive Employment Australia (IEA) program across key regions in New South Wales and Queensland. You will lead the team across the Lower Hunter Employment Service Area (ESA), guiding and supporting the team to deliver person-centered support, help clients build confidence and skills, and secure meaningful, sustainable work. You will work closely with employers to strengthen partnerships that create inclusive employment opportunities. This role focuses on coaching your team to achieve outcomes, driving performance, and making a real difference in people's lives.

Key Responsibilities

• Mentor and support a high-performing team under the guidance of the ESA Service Manager, driving results and fostering growth.
• Develop your team to deepen understanding of best practice when working with people with disability, injury, or health conditions.
• Translate program guidelines into high-quality, compliant service delivery that meets quality and performance targets.
• Guide clients into meaningful work through trust, empathy, and personalised support.
• Build strong employer partnerships and promote inclusive hiring practices.
• Monitor progress, maintain accurate records, and lead by example.
• Champion Breakthru's values of inclusion, empowerment, and person-centred practice.

About You

You're a confident leader with a passion for mentoring others and driving performance. You know how to bring out the best in a team, creating a supportive and results-driven environment where people thrive. With a strong understanding of employment services and program guidelines, you're skilled at mentoring others to provide a high-quality service that meets performance targets. You build genuine relationships with your team, clients, and employers, guiding individuals into meaningful work through empathy, trust, and tailored support. You're proactive, organised, and lead by example. Most importantly, you're committed to inclusion, empowerment, and making a real difference through person-centred practice.

Essential Criteria

• Qualifications in Employment or Human Services (e.g. Mental Health, Psychology, Social Work) - desirable
• Experience in employment services and supporting people with disability, injury, or health conditions
• Proven ability to meet KPIs and create client-focused employment and skills plans
• Confident in marketing clients to employers and facilitating group programs
• Strong communication, problem-solving, and stakeholder engagement skills
• Knowledge of disability legislation, support strategies, and labour market trends
• Current Driver's License - essential

Your Royal Rewards

• Salary Packaging: Package up to $15,900 of your pre-tax income and boost your take-home pay
• Meals & Accommodation: Package up to $2,650 for dining and holidays expenses
• Wellbeing Days: 5 extra leave days to recharge
• Maxxia Rewards: enjoy a huge range of discounts through our salary packaging partner
• Fitness Passport: Discounted access to gym and aquatic centres
• Health Insurance: Exclusive HCF discounts
• Portable Long Service Leave: Access to portable long service leave for eligible candidates
• Career Growth: Genuine opportunities for growth and career development
• EAP Support: Free, confidential counselling and wellbeing support

We know our diversity makes Breakthru a great place to work, and we are committed to building an inclusive workplace that reflects the people we serve. We encourage applications from all members of our community, including People with Disability, First Nations peoples, LGBTIQA+ people, and those from Culturally and Linguistically Diverse backgrounds. We are committed to creating an inclusive and accessible environment where all individuals can thrive. Should you require any adjustments to participate equitably in the recruitment process, please contact talentacquisition@royalrehab.com.au. We welcome the opportunity to discuss any workplace adjustments during the interview process.

What's Next

If this sounds like the perfect role for you, address the essential criteria in your cover letter and APPLY NOW to start your journey with us. Please note, only applicants that address this essential criteria will be considered.

Visit Our Breakthru Careers Page For More Information: www.royalrehabgroup.com.au/careers/

The successful applicant will be required to provide and undergo pre-employment checks including a current criminal record check, working with children check, NDIS Worker Screen Clearance, employment history, driver's license and referee checks.

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