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Customer Experience Champion

7 days ago


Sydney, New South Wales, Australia ShopBack Care Full time
About the Role

At ShopBack Care, we are looking for a passionate Community Associate to champion our Australian customers. Equipped with in-depth knowledge on how Cashback, operations, and customer care works at ShopBack, the Community Associate will become the first point of contact for customers in the community and a key point of escalation internally.

This role involves resolving issues, educating users, and increasing community engagement with a customer-first mindset. As a Community Associate, you will build deep knowledge of our platform, operations, and customer care processes, providing timely and high-quality support through our communities.

  • Build expertise on our platform, operations, and customer care team.
  • Provide exceptional customer support through our communities.
  • Educate engaged users on how to maximize their experience with us.
  • Manage online communities to build a loyal customer base.