Customer Experience Journey Designer

5 days ago


Sydney, New South Wales, Australia Recmatrix Consulting Full time
Job Overview

We are seeking an experienced Customer Experience Journey Designer to lead the design, development, and optimization of customer-centric journeys within the Financial Services/Banking sector.

The ideal candidate will collaborate with stakeholders to deliver data-driven solutions, enhance customer experiences, and drive business value in an Agile environment.

  • Conduct workshops with business, technical, and project teams to gather requirements and clarify objectives related to customer journeys.
  • Define and manage the product roadmap, ensuring alignment with business priorities and long-term goals.
About the Role

This is an exciting opportunity for a seasoned Technical Business Analyst to join our team at Recmatrix Consulting. The successful candidate will have a solid understanding of translating technical and business needs into actionable deliverables.

  • Translate business requirements into actionable user stories and meaningful documentation for stakeholders and development teams.
  • Champion data governance best practices, ensuring that data integrity and compliance standards are upheld throughout product development.
Key Responsibilities

The successful candidate will be responsible for:

  1. Leading the end-to-end process, including discovery, analysis, testing, and collaboration with SMEs and business units.
  2. Analyzing customer journey data to provide actionable insights for improving user experience and engagement.
  3. Working closely with cross-functional teams to ensure seamless delivery of solutions that enhance the customer journey.
  4. Driving Agile practices and facilitating collaboration between teams.
Requirements

To be considered for this role, you must have:

  • 8+ years of experience in data warehousing, data analytics, and customer experience solutions within the Financial Services/Banking sector.
  • 5+ years of experience in a client-facing or stakeholder management role.
  • Strong analytical skills with a data-driven approach to decision-making.
  • Experience working in an Agile delivery environment.


  • Sydney, New South Wales, Australia Blueberry Markets Group Full time

    A lifecycle marketing specialist is responsible for creating targeted marketing campaigns that engage customers throughout their journey with a company.Key ResponsibilitiesCustomer Journey Creation: Design comprehensive customer journeys that align with customer behaviors and nurture leads throughout their lifecycle.Email Marketing & Automation: Develop and...


  • Sydney, New South Wales, Australia Angle Auto Finance Full time

    Angle Auto Finance is on a mission to put more Australians behind the wheel. As a leading player in the automotive finance industry, we're committed to delivering exceptional customer experiences that exceed expectations. The Customer Journey Manager role is a critical part of this strategy, responsible for designing and implementing customer-centric...

  • Experience Design Lead

    58 minutes ago


    Sydney, New South Wales, Australia Alinta Energy Full time

    We are seeking a highly skilled Senior UX Designer to join our growing Customer Technology team at Alinta Energy.In this role, you will have the opportunity to apply your expertise in human-centred design to drive business growth and customer satisfaction. Our team is responsible for designing and delivering high-quality digital products that meet the needs...

  • Lighting Designer

    4 days ago


    Sydney, New South Wales, Australia Experience La Luce Full time

    Get AI-powered advice on this job and more exclusive features.National Sales & Marketing Manager | Masters in Marketing | InnovatorCompany DescriptionExperience La Luce specialises in commercial and industrial LED lighting, combining innovation with sustainability to transform spaces. The company's core values include nimble flexibility, boundless...


  • Sydney, New South Wales, Australia Experience La Luce Full time

    At Experience La Luce, we're seeking a skilled Lighting Designer to join our team. This is an exciting opportunity for someone who wants to work on creating lighting concepts and designing solutions for commercial and industrial spaces.About the RoleThis full-time role involves collaborating with clients and team members, overseeing lighting installations,...


  • Sydney, New South Wales, Australia Virgin Australia Airlines Full time

    Visionary thinkers wanted! We're seeking a Conversational AI Experience Designer to join our team at Virgin Australia.This role offers the opportunity to shape the future of customer service and drive business growth through innovative conversational AI solutions.You'll work closely with our digital transformation team to design and implement conversational...


  • Sydney, New South Wales, Australia Fresh Clinics Full time

    About the RoleWe are seeking a highly skilled CX Strategist to join our team on a six-month fixed term contract. In this role, you will play a pivotal part in shaping a brand-new customer experience, mapping out the journey, and designing seamless, engaging interactions for our customers.You'll collaborate closely with marketing, strategy, and product teams,...


  • Sydney, New South Wales, Australia Experience La Luce Full time

    We're looking for a skilled Lighting Designer to join our team at Experience La Luce. This role involves designing lighting solutions for commercial and industrial spaces, collaborating with clients, and staying up-to-date with industry trends.About Our ValuesWe prioritize innovation, teamwork, and customer focus at Experience La Luce. As a Lighting...


  • Sydney, New South Wales, Australia Virgin Australia Airlines Full time

    We're Virgin Australia, a dynamic airline redefining the flying experience.Our mission is to bring wonder and excitement to every guest's journey. We're seeking a Conversational AI Experience Designer to join our team of innovators.This role will focus on developing cutting-edge conversational AI technology to enhance our customer service experience.You'll...


  • Sydney, New South Wales, Australia Travel by Tilly Full time

    We're looking for a skilled Customer Journey Coordinator to join our team at Travel by Tilly. In this role, you'll play a critical part in shaping the travel experience for our clients. Your attention to detail, excellent communication skills, and ability to multitask will make you an invaluable asset to our team.Key Responsibilities:Manage client...


  • Sydney, New South Wales, Australia Alinta Energy Full time

    Update your details, view your application and progress.Job no: 501248Work type: Max term - Full TimeLocation: Melbourne, SydneyCategories: Information Technology, Retail MarketsJoin a high performing product design practice in Melbourne or SydneyWork on exciting projects that are critical to business successAlinta Energy is one of Australia's biggest energy...


  • Sydney, New South Wales, Australia Macquarie Bank Limited Full time

    Job DescriptionThis is an exciting opportunity for a seasoned Marketing Technology Strategist to join our team at Macquarie Bank Limited.About the RoleThe successful candidate will be responsible for leading the development and execution of our Martech strategy, driving business growth, and improving customer satisfaction.Main ResponsibilitiesDevelop and...


  • Sydney, New South Wales, Australia Fresh Clinics Full time

    Transforming Customer Experiences at Fresh ClinicsFresh Clinics is revolutionizing the medical aesthetics industry by empowering nurse-entrepreneurs and business owners to build, scale, and thrive with confidence. Our industry-leading model combines world-class technology, unrivalled medical compliance support, and a thriving community of healthcare...


  • Sydney, New South Wales, Australia CKE Restaurants Full time

    We're building a team of talented engineers who can drive innovation and excellence in their work.We're looking for a dynamic and driven Senior Frontend Engineer with a passion for creating seamless customer experiences.The successful candidate will be responsible for developing and delivering high-quality software solutions, working collaboratively with...


  • Sydney, New South Wales, Australia Recmatrix Consulting Full time

    About UsAt Recmatrix Consulting, we are passionate about delivering innovative solutions that enhance customer experiences and drive business value.We are seeking an experienced Agile Project Manager - Customer Journeys to join our team and help us achieve our mission.The successful candidate will have a proven track record of leading Agile projects and...


  • Sydney, New South Wales, Australia Experience La Luce Full time

    We're looking for a talented Lighting Designer to help us transform spaces through innovative lighting solutions. In this role, you'll be responsible for designing lighting concepts, managing multiple projects, and communicating effectively with clients and team members.About Our CompanyExperience La Luce specializes in commercial and industrial LED...


  • Sydney, New South Wales, Australia Experience La Luce Full time

    Job DescriptionWe are seeking an experienced Lighting Designer to join our team at Experience La Luce. As a key member of our team, you will be responsible for creating innovative lighting concepts and solutions for commercial and industrial spaces. If you have a passion for lighting design and a keen eye for detail, we encourage you to...


  • Sydney, New South Wales, Australia Commonwealth Bank Full time

    Critical strategy role to make an impact and create better customer outcomes Can be based either in Sydney or Melbourne Hybrid working See yourself in the team Institutional Banking and Markets (IB&M) is responsible for leading the Group's relationships with major corporate and government clients and institutional investors, and provides a full range of...


  • Sydney, New South Wales, Australia Experience La Luce Full time

    Join us at Experience La Luce as a Lighting Designer and contribute to creating exceptional experiences through innovative lighting solutions. In this role, you'll work on designing lighting concepts, managing projects, and collaborating with clients and team members.About Our TeamWe're a team of innovators and thinkers who share a passion for sustainability...


  • Sydney, New South Wales, Australia Inchcape CSO Full time

    Welcome to Trivett Automotive RetailWe're part of the global Inchcape family, operating in nearly 30 countries and representing iconic brands like Subaru and Peugeot. Our vision is to deliver outstanding customer experiences.About the JobAs a Customer Experience Specialist, you'll be responsible for guiding our customers through the sales journey. This...