Customer Experience Champion

6 days ago


Sydney, New South Wales, Australia Commonwealth Bank Full time

About the Position

We are seeking an experienced Partnership Delivery Manager to join our Retail Banking Services team. The successful candidate will be responsible for driving performance with our in-sourced offshore partner and ensuring our partners deliver on requirements by meeting and exceeding expectations.

You will be a key member of our Partner Delivery Team, working closely with both internal and external stakeholders to provide exceptional customer experiences while minimizing risk and ensuring sound governance.

Key Responsibilities:

  1. Drive performance with our in-sourced offshore partner.
  2. Ensure our partners deliver on requirements by meeting and exceeding expectations.
  3. Work closely with both internal and external stakeholders to provide exceptional customer experiences.
  4. Minimize risk and ensure sound governance.
  5. Implement continuous improvement initiatives to streamline current and future processes.
  6. Produce performance reports, which also include partner scorecards.


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