Senior Case Management Specialist

2 days ago

Hobart, Tasmania, Australia beBeeCareLeader Full time $94,000 - $118,000

For a seasoned professional seeking to spearhead client-centered care services, we offer an exceptional opportunity.

About the Role:

This leadership position involves coordinating and overseeing the delivery of high-quality care services within our dynamic team. As a key member, you will develop and implement effective case management models, monitor client outcomes, and ensure service effectiveness.

Key Responsibilities:
  • Develop and coordinate the Home Care Package Program in collaboration with senior management.
  • Create and execute a case management model of care, monitoring client success and service efficacy.
  • Ensure adherence to budget guidelines for package expenditure.
  • Contribute to strategic marketing efforts to enhance growth in Home Care Packages.
  • Identify and implement improvements to elevate care quality and competitiveness.
  • Nurture relationships with key stakeholders, including government agencies, healthcare providers, and community organizations.
  • Maintain data collection requirements and funding targets.
  • Effectively manage compliments, complaints, and feedback to drive continuous improvement.
Requirements:
  • A minimum of 3 years' experience in aged care, home care, or a related field.
  • In-depth knowledge of the Home Care and/or Aged Care industry, including the Aged Care Quality Code of Conduct, Aged Care Standards, and accreditation processes.
  • Excellent communication skills with the ability to build rapport with internal and external stakeholders.
  • Experience in budgeting and fund management related to Home Care Packages.
  • Ability to travel intra and interstate.
  • Willingness to participate in after-hours on-call duties.

The ideal candidate will possess a strong passion for delivering exceptional care services and demonstrate excellent leadership and communication skills.

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