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Senior Technical Support Specialist

4 weeks ago

Macquarie Park, Australia UKG Full time

Company Overview

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At UKG, we're a leader in HR technology, serving over 80,000 customers across 150 countries. We empower organizations to become great places to work through our award-winning solutions.

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About the Role

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We're seeking an experienced Senior Technical Support Engineer to join our team. As a key member of our support center, you'll provide technical expertise and troubleshoot complex customer issues related to UKG ProWFM and other applications.

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Responsibilities

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  • Analyze and resolve customer issues utilizing documentation, knowledge bases, and senior team members' expertise.">
  • Develop in-depth product knowledge on UKG ProWFM and identify areas for improvement.">
  • Collaborate with cross-functional teams to deliver high-quality solutions and exceptional customer experiences.">
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Requirements

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To be successful in this role, you'll need:

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  • At least 3 years of experience in software industry (WFM and/or HCM environments highly desirable).">
  • Intermediate level of competency within web technologies like Java/XML, MS IIS, HTML.">
  • Familiarity with Oracle or SQL relational database management systems and SQL scripting.">
  • Strong analytical and problem-solving skills, with attention to detail.">
  • Excellent communication and interpersonal skills.">
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Benefits and Perks

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As a valued member of our team, you'll enjoy a range of benefits, including:

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  • A competitive salary: $120,000 - $180,000 per year.">
  • Ongoing training and development opportunities.">
  • A comprehensive benefits package.">
  • The chance to work with a global leader in HR technology.">
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Culture and Values

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We're proud to be an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. Our inclusive culture values every voice and supports you in doing your best work.

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Where We're Headed

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UKG is poised for growth and innovation, with a vision to propel ourselves into an even brighter tomorrow. Join us and be part of a talented team that's shaping the future of HR technology.