Highly Skilled IT Technical Support Specialist
2 days ago
We are seeking a highly motivated and enthusiastic IT Technical Support Specialist to join our dynamic team at IGT. With a strong passion for delivering exceptional support, you will be responsible for imaging, installing, and supporting hardware and software infrastructure, teleconferencing, mobile devices, and peripherals.
Key Responsibilities- Image microcomputers and troubleshoot PC hardware/software issues.
- Provide timely and creative solutions to end-user computer and basic network problems to ensure client productivity.
- Become familiar with teleconferencing/video support including Microsoft Hubs, MS Teams, and mobile applications.
- Perform restorative and maintenance actions either remotely or locally to resolve problems using advanced troubleshooting and technical skills.
You will have the opportunity to work with our IT Asset Management & Client Services teams to deliver excellent support and services to our clients. As an ideal candidate, you should possess a strong work ethic, positive attitude, and a desire to learn and grow with the company.
Requirements- Must be proficient in microcomputer-based operating systems (Windows/Apple) and applications (particularly O365, Microsoft Excel, Outlook, Word, and PowerPoint).
- Knowledge of Active Directory Users and Computers.
- Basic knowledge of desktop support and database operating systems.
The salary for this position is approximately $65,000 - $80,000 per year, depending on experience and qualifications. IGT offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to diversity and inclusion creates a fair and inclusive culture that enables all employees to feel valued, respected, and engaged. We are an equal opportunity employer and provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status.
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