Fulfilment Operations Specialist

2 days ago

Rhodes, New South Wales, Australia IKEA Full time
About the Role

We are seeking a highly motivated and detail-oriented Fulfilment Operations Co-worker to join our team at IKEA. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our products to customers.

Key Responsibilities
  • Provide exceptional customer service at all touchpoints, ensuring a positive experience for our customers.
  • Pick, pack, and check products in line with in-store and/or online customer orders within set KPIs.
  • Support customers with the collection and hand-out of their Click & Collect orders.
  • Actively contribute to highest goods availability by ensuring accurate replenishment of your assigned area to maintain stock levels and meet the needs of our customers.
  • Ensure IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues.
  • Support the wider fulfilment operations team with tasks where required.
What We Offer

As a Fulfilment Operations Co-worker at IKEA, you will enjoy a range of benefits, including:

  • A competitive base hourly pay rate of $27.35.
  • Above award rates and penalty rates, including Sunday and Public Holidays.
  • 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave, and much more.
  • 24/7 access to our Employee Assistance Program for health and wellbeing support.
  • 15% Co-worker discount.
  • Low-cost nutritious meals, including complimentary drinks in our Co-worker restaurant.
  • Co-worker uniform provided.
  • Free Co-worker parking.
  • Digital Entertainment membership, offering thousands of discounts for dining, fun activities, shopping, and travel across Australia & New Zealand.
  • Bonus programme (where eligible).
  • Co-worker Loyalty programme, providing an extra contribution to your superannuation fund (where eligible).
About IKEA

At IKEA, we believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home, and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity, and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

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