Head of User Experience Innovation

1 day ago

Sydney, New South Wales, Australia beBeeCustomerCentricity Full time $134,117 - $178,151
Senior Product Designer
Transform user experiences at a forward-thinking financial institution. Our mission is to craft intuitive and delightful banking solutions that meet customer needs.

As a Senior Product Designer, you will thrive in an end-to-end collaborative environment – from discovery and service design to UI delivery – within a product team focused on delivering exceptional outcomes.

Key responsibilities include:
  • Lead research-driven work to uncover customer pain points, validate opportunities, and inform product strategy through workshops and co-design.
  • Translate insights into concepts, user flows, wireframes, prototypes, and polished UI designs ensuring solutions are desirable for customers and feasible for engineering.
  • Apply systems thinking and service design techniques to shape offerings that anticipate customer needs in physical environments and the staff who serve them.
  • Partner closely with Product Managers and Engineers throughout the agile lifecycle – from problem framing and ideation to delivery and iteration.
  • Advocate for customer-centricity and champion best-in-class user experience at every stage of the product development process.
  • Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design thinking, and data.
  • Facilitate and participate in design critiques, workshops, and agile ceremonies providing actionable feedback to continuously improve outcomes.
  • Evolve our design system for consistency, scalability, and efficiency.
  • Measure and validate impact post-launch using qualitative and quantitative insights to iterate and improve solutions.

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