Front Office Supervisor

2 weeks ago

Busselton, Australia RAC of WA Full time

About the Role

RAC Busselton Holiday Park is an award-winning holiday destination, offering an unforgettable guest experience in a unique, natural setting. We are seeking an experienced and enthusiastic Front Office Supervisor to join our team, reporting to the Park Manager.

Key Responsibilities

  • Front Office Duties: Welcoming guests, handling check-ins, processing bookings, and performing front desk tasks.
  • Customer Service: Delivering exceptional customer service, resolving complaints, and escalating issues as needed.
  • Cashiering & Bookings: Managing reservations, payments, and transactions.
  • Supervision: Supervising, training, and allocating duties to staff members.
  • Additional Duties: Handling office tasks, liaising with other departments, and ensuring the smooth operation of the front office.

Requirements

  • Certificate III or Diploma in Hospitality / Tourism related discipline or equivalent.
  • Previous experience in a hospitality environment, hotels, or similar.
  • Demonstrated experience or training in a front office environment, such as reception or switchboard.
  • Excellent guest relations and communications skills, with the ability to relate to and host guests from diverse backgrounds.
  • Ability to multitask and work in a dynamic environment.
  • Flexibility with hours, with the ability to meet operational working hours, including weekends and public holidays.

About RAC

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments to fully participate in the process, please contact our Talent Acquisition Team.

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