Sydney Airport Customer Experience Specialist

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $50,000 - $70,000
Job Description

Delivering Exceptional Customer Experience is at the core of what we do. We are seeking motivated professionals to join our Sydney Airport team in a part-time capacity.

Key Responsibilities:
  • Provide efficient and customer-focused check-in and boarding services at Sydney Airport.
  • Assist with the safe and timely receipt and dispatch of aircraft.
  • Conduct passenger marshalling on the tarmac and manage queues in the terminal.
  • Complete pre-flight and post-flight operational duties, including updating flight information and ticket sales.
  • Develop and maintain strong skills through training provided by our organization.
  • Deliver exceptional service to eligible lounge guests at Terminals 2 and 3, including the facilitation of lounge amenities and services.
  • Provide dedicated assistance to customers to ensure a safe and comfortable journey.
  • Support customers with damaged or lost baggage enquiries.
  • Comply with company safety policies and standard operating procedures.
Required Skills and Qualifications

Our ideal candidate will possess the following skills and qualifications:

  • Strong communication, interpersonal and relationship building skills.
  • Task-driven and focused, with the ability to manage time effectively, prioritise, and multitask.
  • Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays.
  • Experience with Sabre Departure Control System (DCS) is beneficial but not essential.
  • Ability to work in a team environment.
  • Well-presented with a professional, friendly, and approachable manner.
Benefits

Our organisation offers a range of benefits to its employees, including:

  • A supportive and dynamic work environment.
  • Opportunities for career growth and development.
  • A competitive remuneration package.
Others

Please submit your application, including your resume and a cover letter addressing the required skills and qualifications via the 'Apply Now' button.

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