Senior Hearing Solutions Advocate

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $71,150 - $78,951
Customer Experience Specialist Role

This is a pivotal role in each clinic that contributes to customer satisfaction and enhances our patients' experience. We are looking for a compassionate, process-oriented and purpose-driven individual whose outstanding organisational and interpersonal skills will help more people get access to better hearing solutions.

Key Responsibilities:
  • Collaborate with Clinicians and Hearing Specialists (where applicable) to provide quality hearing health care outcomes for all clients.
  • Learn about all our products, services, our competitive advantages, and government funding programs.
  • Apply tailored client-specific sales strategies to ensure the best possible solutions for clients.
Requirements:
  • Previous administration or customer service experience in retail, healthcare services, pharmacy, or allied health.
  • Experience working with an older demographic preferred.
  • Strong interpersonal communication skills and empathy for clients to support their hearing journey.
  • Higher School Certificate (HSC) or TAFE Qualification.
  • Computer literacy skills.

The ideal candidate will have a passion for helping others, excellent communication skills, and a willingness to learn and develop within our organisation.

We believe in fostering a diverse and inclusive culture where everyone can thrive and succeed. Our values of trust, teamwork, innovation, and a positive attitude guide everything we do.

This role offers a unique opportunity to make a real difference in people's lives by providing exceptional customer experiences. If you are passionate about delivering high-quality service and supporting individuals with hearing needs, please consider this exciting opportunity.

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