Home Buying Support Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $90,000
Customer Experience Associate Role

This role will see you play a pivotal part in our business, supporting our customers through their home-buying journey.

The Operations and Customer Success Teams are crucial to our success as we strive to ensure the satisfaction of each and every one of our customers' property journeys– from search to settlement.

Key Responsibilities:

  • Manage multiple work streams including processing of all necessary tasks across the property purchase journey including contract review, exchange and settlement.
  • Liaise with our lawyer partners and lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
  • Manage our support inbox – You will respond to a multitude of customer queries demonstrating empathy and our commitment to exceptional customer service.
  • Process all tasks and support requests within agreed turnaround times.
  • Ensure consistent accuracy in a high volume and deadline-driven environment.
  • Stay up to date on our business rules, operating procedures, quality standards, internal policies and any other applicable laws and regulations required for us to operate.

Requirements:

  • Experience in customer service, administration and/or operational support
  • A commitment to providing exceptional customer service
  • Prioritisation and planning skills to manage work volume appropriately
  • Excellent attention to detail and ability to navigate complex processes and information
  • Exceptional team player and desire to join a winning team

Why Join Us?

  • Enjoy a flexible and dynamic start-up environment
  • We nurture a safe space for our people to show up as they are
  • Competitive salary and staff benefits
  • Opportunities for professional growth and development
  • Access to the best in class benefits that CommBank offers

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