Help Desk Associate

5 days ago

Caloundra, Australia beBeeService Full time $56,320 - $82,800

Customer Service Representative

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  • We are seeking a dedicated and passionate Customer Service Representative to join our team.
  • You will be the primary point of contact for guests, providing exceptional service and support throughout their stay.
">About the Role">

This is an exciting opportunity to work in a dynamic and fast-paced environment, where no two days are the same. As a Customer Service Representative, you will be responsible for delivering outstanding customer service and ensuring that every guest feels welcome and valued.

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You will be the face of our hotel, representing our brand and values at all times. Your excellent communication and interpersonal skills will enable you to build strong relationships with guests, colleagues, and stakeholders alike.

">Key Responsibilities">

Provide Exceptional Guest Service:

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  • Ensure a smooth and efficient check-in process for guests.
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Provide personalized recommendations to enhance the guest's experience.
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Maintain Accurate Records:

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  • Process guest reservations, updates, and special requests accurately and efficiently.
  • Utilize property management systems to ensure seamless scheduling and availability.
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Collaborate with Colleagues:

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  • Work closely with colleagues to achieve common goals and objectives.
  • Communicate effectively and provide regular updates on guest activities and preferences.
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What We Offer:

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  • A competitive hourly rate
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to make a real difference in people's lives
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Requirements:

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  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
">Additional Information">

At Minor Hotels, we value our people as the heart of our success. Joining our team means you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.

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