Senior Liaison Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeliaisons Full time $63,000 - $83,000
Enhance Lives as a Client Liaison Specialist

We are committed to addressing the challenges of ageing populations. Our mission is to enhance the lives of ageing adults and their families.

Home Instead provides in-home care and support services across a network of offices around the world. As a Client Liaison Coordinator, you will play an important role in supporting our Care Managers, CAREGivers, and office staff in delivering exceptional service to our clients.

About this Opportunity:

Join our team in a full-time role where you can make a positive difference in the lives of seniors and their families. You will build strong relationships with internal teams and clients, delivering exceptional customer service.

Key Responsibilities:

  • Establish relationships with new Referral Provider Networks.
  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Manage scheduling and implementation of Marketing events.
  • Field client and CAREGiver enquiries over the phone.
  • Coordinate and set up client details after handover from the Care Manager.
  • Review and update client information following client reviews.
  • Monitor and maintain accurate records of all interactions with clients/client families and CAREGivers.

Requirements:

  • A proven track record in Marketing and/or Sales environments.
  • Experience in Event Coordination and administration roles.
  • Strong communication, problem-solving, time management, and conflict resolution skills.
  • Ability to learn technologies quickly and interpret data.
  • Previous experience in high-volume Administration or Client Care Co-Ordinator roles.
  • Flexibility, adaptability, and calm under pressure.

Benefits:

This role offers the opportunity to work with a dynamic team and make a real difference in people's lives.

What We're Looking For:

A motivated individual with excellent communication skills and a passion for delivering exceptional customer service.

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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