Cloud Reliability Expert

2 months ago

Sydney, New South Wales, Australia Microsoft Full time

About Azure CXP CRE

Azure Customer Experience (CXP) Customer Reliability Engineering (CRE) Team is a top-level pillar of Azure Engineering that leads world-class customer reliability initiatives. Our mission is to provide modern, customer-centric experiences at scale and infuse deep customer insights and empathy throughout the Azure Engineering organization.

We are seeking a highly skilled Cloud Reliability Expert who is passionate about customer reliability engineering, including availability, reliability, resiliency, and uptime at scale for the Azure platform. This role involves diagnosing and troubleshooting mission-critical customer applications built on the Microsoft Azure platform, improving customer experience on Azure, and collaborating with customers, customer support, live site teams, and engineering.

Responsibilities

  • Participate in an on-call coverage rotation (approximately 15% of the time) for platform communications and security.
  • Closely collaborate with engineering and product management teams to drive product improvements based on customer feedback.
  • Analyze signals from various sources and drive root cause analyses (RCAs) and service improvements involving bug fixes.
  • Drive continuous improvement in the Azure platform by incorporating feedback from internal and external customers.
  • Identify and drive requirements for enhanced customer resiliency and platform reliability.
  • Implement customer-centric mitigation strategies and playbooks for operations.
  • Design next-generation architecture for cloud infrastructure services, focusing on strategic customer scenarios.

Requirements

  • Proven track record of customer empathy, an engineering mindset, an aptitude for agility, and technical excellence in site reliability engineering.
  • Excellent collaboration, organizational, and time management skills.
  • Data-driven approach with a focus on achieving business results in projects.
  • Able to develop key partnerships.

What We Offer

A competitive salary: $150,000 per year, plus additional benefits and opportunities for growth and development within Microsoft.

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