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Marine Service Superintendent

1 month ago

Perth, Western Australia Caterpillar Full time

Job Title: Marine Service Superintendent

At Caterpillar, we are committed to building a better world, and we need talented individuals like you to help us achieve this goal.

The Marine Service Superintendent plays a critical role in providing technical support and consultant services to dealers, internal, and external customers worldwide.

Key Responsibilities:

  • Monitor the overall performance and field service of products to reduce warranty costs, service-related costs, and meet customer needs.
  • Identify problems, investigate causes, and establish priorities for resolution.
  • Define problems in terms of observed symptoms, research available data, and identify root causes.
  • Work with dealers and technical staff to identify information needed, issue product improvement and service improvement opportunities, and develop plans for fixing problems.
  • Provide technical product support to dealer personnel, subsidiary service groups, marketing units, design engineers, and technical information division.

Requirements:

  • Technical/engineering background and several years of field service experience.
  • Strong mechanical and/or electrical aptitude and product knowledge.
  • Good effective communication skills, ability to organize work, and persuasiveness.

What You Will Get:

At Caterpillar, we offer a total rewards package that provides day-one benefits, including competitive salary, attractive bonus and share options, higher superannuation, career development with global prospects, and a strong commitment to safety and your wellbeing.