Marine Operations Manager

3 days ago


Perth, Western Australia Caterpillar Full time

Job Title: Marine Service Technical Lead

About the Role

Caterpillar is seeking a highly skilled Marine Service Technical Lead to join our team. As a Marine Service Technical Lead, you will provide technical support and guidance to dealers, customers, and internal teams to enhance user satisfaction, contribute to profit, and promote global service contracts and related parts sales.

Key Responsibilities

  • Monitor the overall performance and field service of products to reduce warranty costs, service-related costs, and meet customer needs worldwide.
  • Identify problems, investigate causes, and establish priorities for resolution.
  • Define problems, research available data, and identify root causes to develop plans for fixing problems.
  • Provide technical product support to dealers, customers, and internal teams.
  • Support marketing units with technical guidance for managing customer problems with product deficiencies.
  • Support design engineer activity by identifying market needs for new or changed products.

Requirements

  • Techincal/engineering background and several years of field service experience, preferably with Caterpillar.
  • Strong mechanical and/or electrical aptitude and product knowledge, and good engineering background.
  • Good effective communication skills, ability to organize work, and persuasiveness.

About Caterpillar

Caterpillar is a global leader in the design, manufacture, and sale of heavy machinery and engines, as well as financial products and insurance services. We are committed to making sustainable progress and meeting our customers' needs in the communities we serve.



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