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Client Relationship Manager

1 week ago

Sydney, New South Wales, Australia Guesty Full time

Welcome to Guesty, where we are passionate about delivering exceptional customer experiences and driving business growth through our innovative solutions. We are now looking for a highly skilled Customer Success Manager to join our team.

Main Responsibilities:
  • Relationship Management: Develop and maintain strong relationships with our valued clients, becoming their trusted advisor and advocate within the company.
  • Onboarding Process: Ensure a seamless and successful transition from sales to implementation and beyond, working closely with our professional services team.
  • Retention and Growth: Focus on retention and drive growth opportunities through contract renewals, upsell opportunities, and strategic guidance.

Key Skills and Qualifications:

  • Negotiation and Problem-Solving: Possess the ability to negotiate contract terms, handle objections, and close deals to drive revenue growth.
  • Strategic Thinking: Think analytically, providing valuable insights and guidance to clients to drive mutual success.