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Client Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia Whizdom Full time

As a valued member of the Whizdom team, you will have the opportunity to work with leading companies in the telco sector, dedicated to providing exceptional services and solutions to their customers. Our client is committed to maintaining a competitive edge through innovation, customer satisfaction, and a strong focus on employee development.

About the Role:

The role of a Cyber Security Specialist - Client Success involves owning the relationship with one or more strategic clients who operate large, highly secure corporate and e-commerce systems. You will work closely with small teams of client delivery employees to deliver projects, maintain operational stability, and ensure overall client happiness.

Your key responsibilities include advocating for the customer using a deep understanding of their systems, business priorities, and strategic direction. This includes handling daily operations to ensure delivered performance and services match customer needs, consulting with clients on challenges with their systems to deliver operational improvements and a tailored customer experience, and facilitating problem-solving and technical resolution meetings between internal client engineers and the client.

In addition, you will be responsible for ensuring consistent increases in service and system performance over the lifecycle of the business relationship, leading and mentoring directly and indirectly client delivery personnel, including engineers, project and account managers.