Customer Service Team Lead

2 months ago


Mid West, Australia Woolworths Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Customer Service team as an Assistant Customer Service Manager. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and supporting the growth of our business.

Key Responsibilities
  • Assist the Customer Service Manager in leading and coaching the Customer Service team to achieve excellent customer service standards.
  • Support the development and implementation of customer service strategies and initiatives.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Provide guidance and training to team members to enhance their customer service skills.
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills and career. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.

Requirements
  • Flexible availability to work early mornings, days, and late nights across a fortnightly rotational roster, including weekends.
  • Strong customer service skills and a passion for delivering exceptional customer experiences.
  • Ability to work collaboratively as part of a team and build strong relationships with colleagues and customers.
  • Excellent communication and problem-solving skills.
Why Work with Us

At Woolworths, we are committed to creating a workplace where our team members feel valued, respected, and empowered. We are proud to be recognized as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.



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