Senior Technical Support Lead

5 days ago

City of Moreton Bay, Australia beBeeTechnical Full time $90,000 - $125,000
About This Opportunity

This is a challenging role for an experienced leader to oversee the daily activities of our technical support team. The ideal candidate will have a strong background in software development and be able to provide top-notch training and coaching to their team members.

Key Responsibilities
  • Manage team member performance, including regular feedback and goal setting.
  • Develop and implement effective strategies to improve issue resolution times and customer satisfaction.
  • Collaborate with other departments to ensure seamless integration and communication.
  • Maintain accurate records of team activities, including metrics and progress reports.
  • Stay up-to-date with industry trends and developments to inform team training and development.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 5 years of experience in a leadership role within a technical support environment.
  • Strong understanding of software development principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
Culture and Perks

We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team members enjoy flexible working arrangements, comprehensive benefits packages, and access to ongoing training and education.

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