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Compliance Data Insights Manager
2 weeks ago
About us, globally energy markets are transitioning towards a net zero future. We are one of Australia's largest energy providers, leading and accelerating the clean energy transformation.
We're undergoing significant transformation in our Customer Compliance Performance team, creating exciting opportunities to join at a pivotal time.
This high-impact position is responsible for designing and delivering compliance reporting that enables our executive team to understand compliance health across the business and focus attention where it matters most.
- Develop and maintain data-driven insights across key compliance areas, including Quality Assurance, Complaints, Archer (Risk System), Breaches, and Remediation activities.
- Create thematic reports based on root cause analysis, complaints trends, and compliance breaches to identify systemic issues.
- Partner with Technology and Customer teams to design and deliver automated reporting solutions, dashboards, and data visualisation tools that enhance compliance monitoring and insights.
- Identify and lead initiatives to improve data capture, quality, and timeliness, aiming to embed and mature insights-driven decision-making.
About You
- Your ability to design, build, and maintain high-quality reports from scratch and conduct meaningful analysis that simplifies complexity into clear insights—enhancing management's capacity to act.
- Experience with tools like Power BI, Tableau, Excel, or other reporting and visualisation platforms.
- An analytical mindset with strong ability to interpret complex data sets.
- A continuous improvement ethos, always seeking technological and automation enhancements.
- Curiosity and innovative thinking, understanding both detail and the big picture.
