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System Administrator Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeSystemManager Full time $120,000 - $180,000
Job Opportunity:

We are seeking an experienced professional to fill the role of System Manager.


This position involves being the central point of contact for governance, coordination, and oversight of key systems within the organization.


You will act as the liaison between different teams, ensuring that system usage aligns with company policy, is secure, compliant, and fit for purpose.


The role requires direct line management of system administrators and cross-functional collaboration with various teams to ensure robust systems governance and clear operational ownership.


Main Responsibilities:
  • Act as the primary liaison between local operations and Group IT to define responsibilities, manage escalations, and align on governance practices.
  • Manage ERP-project, consulting with users, report to project Steering Committee, identify assessment criteria and act as main point of contact with Global ERP team.
  • Oversee and coordinate vendor relationships in line with global policies, ensuring service levels and compliance requirements are met.
  • Product Owner for major business systems.
  • Lead development and documentation of system governance frameworks, including workflows, access controls, data ownership, and change management processes.
  • Ensure system data integrity and compliance with internal and external security policies and standards.
  • Manage and support system administrators responsible for hands-on system administration and user support.
  • Maintain accurate inventory of systems, license terms, usage, and associated risks or renewals.
  • Collaborate with teams using the systems to ensure they support business needs and are embedded effectively within team processes.
  • Classify key data sets and assign ownership for stewardship, integrity monitoring, and compliance tracking.
  • Coordinate system-related incident reviews, ensuring issues are documented, root causes identified, and communication to relevant stakeholders is clear and timely.
  • Prepare regular reports on the performance of systems to share with stakeholders.
  • Develop and maintain clear escalation processes for system-related issues, and ensure teams understand and consistently follow these protocols.
  • Schedule regular system maintenance and updates in alignment with vendors and IT, ensuring any planned downtime is communicated clearly to all affected stakeholders with minimal disruption to operations.
  • Ensure the Systems team is both operationally engaged and strategically aligned, contributing directly through system-related tasks, while also overseeing and supporting other departments in their system use.
  • Drive continuous improvement by identifying opportunities to streamline processes, eliminate inefficiencies, and enhance the value delivered by each system across the business.
  • Implement group-wide principles, policies, and Governance requirements, ensuring consistent application of Corporate IT standards and governance across operations.
  • Set strategic direction for Systems within the business.
  • Manage common assets, operate and maintain shared IT systems and services.
  • Design and maintain the Enterprise IT architecture, ensuring scalability, integration, and alignment with strategic goals.
  • Perform lifecycle management of IT solutions.
  • Implement IT solutions, deploy IT systems that support business operations, ensuring alignment with business needs.

Requirements:
  • Minimum 4 years experience in systems coordination, IT operations, or digital governance role, ideally within a multi-stakeholder or matrixed organisation.
  • Qualification in information systems, Business Systems, Computer Science, or related field - or equivalent work experience.
  • Demonstrated experience in systems governance, IT coordination, or digital operations.
  • Certifications or training in PowerBI, Salesforce, Jira, Monday.com and/or other similar systems.
  • Experience working within or alongside a global IT function, especially in environments where responsibilities are split between local and central teams.
  • Proven track record of implementing or refining system governance, access control, and data integrity processes.